Health Resource Specialist II, Bilingual Navigator, HIV/SUD
AccessMatters, a non-profit, public health organization located in Center City Philadelphia, envisions a future where every person has the health care and information they need to thrive. In service to that vision, AccessMatters’ mission is to protect, expand, and enhance equitable access to sexual and reproductive health care and information for all people. Our team strives to advance our mission in accordance with these guiding principles: (1) sexual health is an essential component of health and wellbeing across the life span; (2) access to quality, affordable health care – including sexual and reproductive health care – is a fundamental human right; (3) every person, family, and community deserves to be treated with dignity and respect; (4) programs and services should be evidence-based, prevention-focused, and person-centered; (5) organizational excellence is best achieved through a culture of inclusion, diversity, innovation, professionalism, and accountability; (6) clients, volunteers, staff, partners, and supporters should be treated with kindness, dignity, and respect in a trauma-informed and culturally responsible environment; and (7) everyone deserves a caring workplace environment that fosters trust, teamwork, creativity, and work-life balance where work is enjoyable and where staff are supported in their professional development and their pursuit of excellence.
This position presents a unique opportunity for a dedicated public health professional to support the Health Access and Service Delivery team in providing comprehensive education, assessment, intake, referrals, linkages to treatment, and follow-up for substance use disorder (SUD) and/or HIV care, primarily for Black and Hispanic/Latino youth and young adults aged 13-24.
The Health Resource Specialist II, Bilingual Navigator functions primarily as a lead patient navigator and point of contact for clients who are being navigated through a continuum of care through SAMHSA’s Substance Abuse and HIV Prevention grant. Through building relationships and rapport with clients, acting as a liaison between HIV and SUD providers, and identifying resources for clients to overcome barriers to care, the Bilingual Navigator helps ensure that clients are engaged in prevention and care for both HIV and SUD.
The Bilingual Navigator will support the achievement of program goals, which include providing navigation services; documenting participation, surveys, and referrals for reporting and evaluation purposes; and helping to maintain strong partnerships the provider network. In addition, the Bilingual Navigator supports program operations, maintains strict confidentiality, and appropriately documents client contacts, referrals, and services provided. The Bilingual Navigator also makes education and outreach presentations at network meetings and external events as assigned. This position will be a member of the larger AccessMatters Health Access and Service Delivery department and is expected to participate in all departmental and agency activities as needed. This job is full-time and non-exempt.
Reporting to the Senior Manager, Substance Use Disorder Projects, the HRS II Bilingual Navigator will:
Serve as Lead Navigator for the SAMHSA Substance Abuse and HIV Prevention Grant
- Assist the Senior Manager, Substance Use Disorder Projects, and Project Director by serving as point of contact for execution of activities delivered through SAMHSA’s Substance Abuse and HIV Prevention Grant, incuding scheduling client services, event staffing, custody of client records and incentives, event logistics, and community engagement.
- Establish relationships with and serve as point of contact for clients who are being navigated through a continuum of care through SAMHSA' s Substance Abuse and HIV Prevention grant.
- Provide information services, consultation, one-on-one counseling, and referrals to substance use, HIV, and sexually transmitted infection (STI) screening, testing, prevention and treatment; facilitate, schedule, providing reminders for, or attend client appointments as necessary.
- Provide sexual and reproductive health education and referrals around HIV, STDs, hepatitis, and other sexual health issues, to improve client health literacy, increase active participation in care decisions, and to maintain health care access.
- Identify and address barriers to care, including transportation, insurance, language, and childcare arrangements, and coordinate and/or refer clients for additional supports (e.g. housing, employment, legal services) as necessary.
- Create and implement individualized plans for connection to ongoing care for clients engaged in navigation services; manage follow up visits to ensure continuation of care.
- Maintain accurate and confidential client records to track navigation services, client encounters, missed appointments, and other information as appropriate, including weekly logs, sign-in sheets, or other documentation of participation and referral tracking.
- Adhere to all program guidelines and protocols and protect client information and records at all times in compliance with agency Confidentiality Policy, HIPAA Privacy Standards, and Pennsylvania’s Act 148.
Engage in Community Outreach and Program Promotion
- Collaborate with Project Director to help maintain strong relationships and communication with potential and existing Title X, RWPD and substance use treatment providers.
- Promote the program in the communities at risk and identified in planning, in community clinics, organizations, and institutions that are stakeholders in the improvements of reproductive and sexual health, through outreach, presentations, and lectures.
- Distribute educational and informative materials about HIV, substance use, and seeking services to community partners and other organizations.
- Maintain communication with relevant healthcare and support services entities that may provide diagnostic, treatment and additional social support for clients.
- Attend meetings with behavioral health providers, designated family planning providers, and other relevant stakeholders to maintain progress on the project.
- Represent AccessMatters on coalitions and committees as relevant to agency agendas and mission.
- Stay informed of current information, trends, and best practices in the fields of youth development, education, adolescent, reproductive, and sexual health; stay current on relevant topical information and changes in services at key providers.
- Participate in supplementary activities including: research, attendance at external trainings, community education, outreach, site visits, and others as assigned.
Assist with Program Operations and Goal Attainment
- Maintain close communication with supervisor and meet regularly with program team to report and review progress.
- Submit data, reports, and case files in a timely manner to track progress, address concerns, and ensure objectives are being met.
- Collect and process program data and paperwork, maintain and regularly update program database in an accurate and timely way, and generate reports as required by management.
- Complete routine administrative duties including filing, shredding, collating, stocking, and other operational needs.
- Maintain high ethical standards and conduct regarding confidentiality, integrity, dual-relationships, and professional behavior overall.
- Participate in special events, trainings, programs, projects, meetings, and other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Experience working with individuals managing behavioral health disorders including substance use, and other marginalized populations who face barriers accessing treatment.
- Bilingual Spanish-speaking proficiency required
- Experience providing services in substance use treatment facilities or other behavioral health centers.
- Familiarity with recovery processes, including pharmacotherapy in the treatment of substance use disorders.
- Ability to counsel people using motivational interviewing techniques, in an unbiased, effective, culturally responsible, and non-judgmental manner.
- Superior interpersonal skills, coupled with strong written and verbal communication, and demonstrated ability to facilitate meetings in diverse settings.
- Ability to travel to partner organizations and client care providers within all regions of Philadelphia.
- Must be able to work independently and as a member of a team.
- Ability to work in community locations without on-site supervision.
- Ability to perform tasks with a high level of confidentiality, discretion, and integrity.
- High degree of customer service skills and philosophy to include professionalism, responsiveness, and follow-through to delivery high quality services to internal and external clients.
- Excellent assessment, problem-solving, and negotiation skills.
- Demonstrated ability and desire to work within a multi-cultural and multi-disciplinary team environment, serving diverse populations and institutions across a broad spectrum of community and clinical providers within the fields of sexual and reproductive health and maternal and child health.
- Knowledge and experience working with diverse communities and colleagues with demonstrated cultural humility and responsibility.
- Demonstrated organizational skills and ability to manage multiple tasks and details accurately and on deadline within a compressed timeframe, while remaining flexible and open to changing priorities.
- Strong ability to use technology and computer applications effectively such as Microsoft Office Applications.
- Ability to work outside normal business hours, as needed (e.g., scheduled nights and weekends).
EDUCATION AND EXPERIENCE
- BA/BS in Health Education, Public Health, or related field; Masters preferred. Relevant industry specific experience may be considered in lieu of degree where possible.
- At least three (3) years of providing care coordination/navigation, health education, or other services in a healthcare setting preferred.
- Previous experience working with youth and young adults (ages 13-24) in counseling, community-level or client-level health navigation or education, especially in the fields of HIV/STD testing, prevention, and counseling services, substance use disorders, sexual and reproductive health, family planning, and maternal health.
- Familiarity with Title X and family planning services.
- Must be eligible for all city and state mandatory clearances, e.g., criminal and child abuse clearances.
HOW TO APPLY: Submit cover letter and resume to the Health Resource Specialist II (Bilingual Navigator) position posted at our online career site, by going to this link: https://bit.ly/343YwKD. Address cover letter to Elaine Petrossian, Vice President, Human Resources & Operations. Please include salary requirement and potential start date. No calls, please. Applications will be reviewed in a rolling basis with priority to those received by August 14, 2020. ACCESSMATTERS IS AN EQUAL OPPORTUNITY EMPLOYER.