Damian Rivera, CEO, Association of Latino Professionals For America (ALPFA) will sit down for an AL DÍA Talk fireside chat on Wednesday, September 25, 11:00am-12:00pm.
While at Accenture, Damian focused on Customer Care Transformation work for utilities including helping clients with strategically pivoting to digital capabilities as they look to improve customer engagement. Damian has performed Digital Transformation Strategy and Implementation, Customer Information System builds, Utility Customer Analytics as well as Customer Care operations work. Through these engagements he worked on all project phases including Strategy Development, System Implementation, Business Process Definition as well as Operations.
Damian holds a Bachelor’s of Science in Chemical and Biochemical Engineering from Rutgers University – College of Engineering and MBA from Columbia University specializing in Social Entrepreneurship.
Damian’s focus on social entrepreneurship would come as no surprise to people who know him. In addition to his client roles he served as Accenture’s Managing Director responsible for North American Hispanic American Employee Resource Group from 2011 - 2017. In this role he led the strategic direction across the US engaging in internal career progression as well as local market activities focused on improving the local community in which the ERG is based. Damian also served as the Office Diversity Advocate for Metro New York, which focuses on improving employee engagement across all of Accenture’s Metro New York based resources.
Damian also serves on the National Board of Directors of Per Scholas, whose mission is to “Break the cycle of poverty by providing technology education, access, training and job placement services for people in underserved communities”.
In 2018, Damian was listed in Latino Leaders Magazine, as a member of their Top 101 Most Influential Latinos list.
In 2019 Damian was selected to serve on the Young Alumni Board of Columbia Business School.
In addition to his non-profit and diversity work, Damian is an angel investor having invested in tech start-ups with a social purpose mission.
Damian is married to his high school sweetheart Idanis, and has 2 children, Damian Francisco, 18, and Ilanis, 15. When not working, Damian enjoys watching his son run track, and watching his daughter’s artistic talents in photography. Damian also enjoys triathlons, having completed the NYC Triathlon 10 years in a row, and completed a charity bike ride from Toronto to Niagara Falls.