Last week, the Federal Health Insurance Marketplace contacted thousands of people whose healthcare applications are incomplete, require more documentation or simply have been found to have inconsistencies in the information submitted.

Although most people who received these notices over the last few months have already been able to resolve issues with their applications, there are still some who have not responded. This puts these people at risk of losing their health benefits. 

In spite of this, it is important to remember that receiving a notice from the Marketplace doesn’t automatically mean that there is a problem with your application. The letter is simply a reminder that they need to verify some of the information you included in your application (such as the fact that you are a citizen or your immigrant status.) The most important thing to remember – DO NOT IGNORE IT!

Below are the 4 most important things you must remember in order to avoid losing your health benefits:

If you received a notice referencing Sept. 5, follow these suggested steps:

1. Log in to your Marketplace account and upload the outstanding documents.

Select your current application and use the menu on the left side of your screen to click on Application Details. 

On the next screen, you’ll see a list of any data matching issues (called “inconsistencies” on the screen) in your application. Follow the steps for each inconsistency to upload the documents needed to fix the issue. Don’t use the following characters in the name of the file that you upload: / \ : * ? “ > |.

OR mail documents to:

Health Insurance Marketplace
Attn: Supporting Documentation
465 Industrial Blvd.
London, KY 40750

(When mailing documents, it’s important to include the bar code page from the end of your notice. This helps the Marketplace match their documents to the correct application).

2. If you need assistance, you also can contact one of our partners in your community to get one-on-one help. They can help you figure out what documents you need and help you upload them onto the website.

To find one of these local partners, visit Find Local Help.

3. Don’t forget, the deadline is Sept. 5!

This will be the LAST opportunity you will have to send in the documents requested.
Here’s what happens if you don’t respond: 

You are at risk of losing your Marketplace health insurance

Your premium tax credits or help with cost-sharing may change or end.

If you don’t act now, the Marketplace will send you a final notice in September telling you that your last day of Marketplace coverage will be Sept. 30.

4. If you received a notice from the Marketplace and you know that you already sent in the required documents, call the Marketplace Call Center at 1-800-318-2596 and tell them you got a data matching warning notice. TTY users should call 1-855-889-4325.  

Remember: If you don't have your health, very little else matters. Make sure you and your family continue receiving the essential health care you need. For more information, visit the Department of Health and Human Services website.